Payment and Refund Policy

These Payment and Refund Rules (hereinafter – the Rules) regulate the relationship between the Service Provider and the Customer, related to the payment for services under the Agreement and the refund of the paid cost of services in case of early termination of the Agreement.

1. General Provisions

1.1. The final cost of the Services is determined taking into account the product/service selected by the Customer. Payment for the Services is made in a non-cash form by one of the methods specified on the Website https://nightscout-easy.com, at the Customer’s choice, by transferring funds to the Service Provider’s account.

1.2. When paying on the Website or through the Personal Account, VISA, MasterCard, ELKART cards, as well as electronic wallets, are accepted for payment.

1.3. Payments are made in accordance with the Rules of the international payment systems Visa and MasterCard (hereinafter – the payment systems), on the principles of confidentiality and security of the payment, using modern methods of verification, encryption, and data transmission via secure communication channels.

1.4. For questions regarding the rules and procedure of payment through payment systems, the Customer shall be guided by the rules of the relevant payment systems and contact the operators of the respective payment systems directly for explanations and consultations.

1.5. The Service Provider reserves the right to provide informational support regarding the payment for Services using payment systems within the limits of its competence. However, nothing in these Rules obliges the Service Provider to provide such informational support, be responsible for the completeness of the information provided, or bear any consequences of the Customer’s choice of payment method and/or payment system.

2. Payment for Services

2.1. To pay for Services by Visa or MasterCard bank card, it is necessary to select the payment method, click the “Pay by Bank Card” button, and complete the payment by clicking the “Pay” button.

2.2. Payment is made after redirecting to the secure payment page of the payment system operator and/or the respective bank for entering the bank card details.

2.3. The connection to the payment page and the transmission of information are carried out in secure mode using 3D Secure technology.

2.4. On the page for entering the bank card details, the Customer must enter the following:

• card number;
• cardholder’s name;
• card expiration date;
• three-digit security code (CVV2 for VISA or CVC2 for MasterCard).

2.5. If the Customer’s bank supports the secure online payment technologies MasterCard SecureCode or Verified by Visa, a special password may be required to complete the payment.

3. Confidentiality and Payment Security

3.1. The Customer’s bank card details are not stored on the Service Provider’s server or on the Website.

3.2. The Service Provider does not have access to the Customer’s payment details.

3.3. Confidentiality of the information provided by the Customer, including personal data and payment details, is ensured by the operator of the respective payment system and/or the Customer’s bank.

3.4. The information entered by the Customer, including payment details and bank card data, is not provided to third parties except in cases stipulated by the legislation of the Kyrgyz Republic.

4. Grounds for Payment Refusal

4.1. The payment may be refused by the bank in the following cases:

• the bank card is not intended for online payments (the Customer may check this with the issuing bank);
• insufficient funds on the card;
• incorrect card details entered;
• expired card validity (usually indicated on the front side of the card).

5. Responsibility for Payment Processing

5.1. The Service Provider does not control the software and hardware complex of the payment system and/or the bank.

5.2. If, as a result of any errors, the Customer’s funds were debited but the payment was not authorized by the payment system and/or the bank, the responsibility for refunding the funds to the Customer lies with the operator of the payment system and/or the respective bank.

6. Refund of Funds

6.1. Refund of funds paid by the Customer may be made in the following cases:

• the service/product was not provided due to the Service Provider’s fault within the specified time frame;
• the Customer, prior to the start of the service, sent a notice of termination of the Agreement and a refund request;
• in other cases specified in these Rules.

6.2. Refund is made on the basis of a written request from the Customer, sent to the Service Provider’s email: support@nightscout-easy.com, followed by submission of the original request to the Service Provider’s postal address: Kyrgyz Republic, Bishkek, Aaly Tokombaeva St. 31/1, office 805.

6.3. The Service Provider has the right to require the Customer to complete the approved refund request form.

6.4. The refund period is up to 30 calendar days from the date the Customer’s request is received (the specific period depends on the bank that issued the card).

7. Refund Conditions

• If the Customer terminates the Agreement before the provision of the service/product, the Service Provider refunds 100% of the amount paid.
• If the service was paid for with credit funds, the refund is made to the bank minus the commissions withheld by the bank. The Service Provider does not compensate interest on the credit.
• If the Customer terminates the Agreement within 30 calendar days from the date of the provision of the service/product, the refund is 50% of the amount paid.
• If the termination occurs after 30 days, no refund is made.

8. Additional Provisions

8.1. Refunds are made only to the account from which the payment was originally made.

8.2. In the event of changes in the Customer’s bank details, or in case of payment with credit funds, the Customer must indicate the relevant bank details in the refund request.

8.3. The Service Provider is not responsible for delays in refunding funds in case of incorrectly specified bank details by the Customer.